Returns & Refund Policy
Due to the perishable nature of our gourmet saltwater taffy, we cannot accept returns for food safety reasons, but we are committed to ensuring you love every bite. If your order arrives damaged or incorrect, please reach out to our team within 14 days of delivery for a replacement or store credit.
Contact Support
Email our customer service team with your order number and a brief description of the issue regarding your candy shipment.
Provide Documentation
Attach clear photos of the shipping box and the product packaging to help us verify the damage or error for our quality control team.
Review Process
Our team will review your claim within 2 business days to determine the best resolution, such as a reshipment or a full refund.
Resolution Delivery
Once approved, your replacement taffy will be shipped immediately, or a credit will be applied to your original payment method within 5-7 days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing